RETURNS, REFUNDS & DELIVERY
POLICY
Something not quite right? Doesn't fit? That's Ok, we know that these things happen.
If you're not 100% satisfied with your purchase, you can return your item(s) to your PSW store within 30 days of purchase and we will be happy
to provide you with an exchange, store credit or refund depending on your payment method and if you meet the below return conditions.
Please note we do not accept returns on any and all gradwear, leavers and/or custom-made items and the following items: hair accessories, socks, shoes, hosiery or swimwear.
All of our stores have now reopened with safety protocols in place to comply with all Government directives. You can head in-store to return your
item(s), however please note, we cannot process PAYPAL returns in store.
For more information and terms and conditions on the School Saving Bonus please click here.
RETURNS
Returns will be accepted when:
- Items were purchased in the last 30 days
- Proof of purchase is provided
- Items are unworn, undamaged and unmarked and unaltered
- Items are in their original condition with original packaging and tags in place
HOW TO RETURN YOUR ITEM:
If you wish to return an item purchased in-store, just be sure to meet the conditions above and bring your proof of purchase.
TO RETURN AN ONLINE ORDER:
- Ensure you meet our 4 simple conditions for successful returns.
- You can return any online order to your local PSW retail outlet.
- If you wish to return your item/s by mail, contact our Customer Service department.
WHAT'S NEXT?
- Once your return has been received at our fulfillment centre, refunds are carried out within 2-3 business days of receiving the return and you will be notified via email. Depending on your bank, your refund may take 2-5 working days to process at your financial institution.
REFUNDS
Refunds will be processed via your original payment method;
- Credit card refunds will be visible within 1-5 business days depending on your financial institution
- PayPal refunds will be processed in your PayPal account 1-2 business days after we receive your returned item
- ZipPay refunds will be processed in your ZipPay account 1-2 business days after we receive your returned item
- Gift Card purchases will be refunded onto a new Gift Card
- No refunds on sale or clearance items purchased instore or online
HOW TO RETURN YOUR ITEM:
If you wish to return an item purchased in-store, just be sure to meet the conditions above and bring your proof of purchase.
TO RETURN AN ONLINE ORDER:
- Ensure you meet our 4 simple conditions for successful returns.
- You can return any online order to your local PSW retail outlet.
- If you wish to return your item/s by mail, contact our Customer Service department.
WHAT'S NEXT?
- Once your return has been received at our fulfillment centre, refunds are carried out within 2-3 business days of receiving the return and you will be notified via email. Depending on your bank, your refund may take 2-5 working days to process at your financial institution.
EXCHANGES & STORE CREDIT
- In-store purchases that are eligible for return and within 30 days of receipt may be exchanged for other items, or store credit provided.
FAULTY ITEMS
- Returns will be accepted on any faulty item(s) returned to any PSW store within a reasonable time frame.
- If you believe your online purchase arrived with a manufacturing fault, or you received something different to your original order, we'll be happy to cover the cost of the return.
- If this is the case, please contact our friendly Customer Service team with as many details as possible about your order.
DELIVERY
DELIVERY DETAILS
- Orders placed by 3pm AEST on a Business Day (Mon – Fri, exc. public holidays) will be dispatched the following day if product is available.
- Orders placed after 3pm AEST or on a weekend, will be dispatched on the second Business Day after order received.