Privacy Policy

Your Privacy is Important

We understand that your privacy is important to you and that you are concerned about protecting your personal information. We are cognizant of your concerns. For that reason, we have adopted this policy for dealing with any personal information you provide to us.

When we refer to personal information in this policy, we are referring to any information from which your identity may be reasonably ascertained.

What types of personal information do we collect?

When you submit a form for a request, we will collect certain personal information, such as your name, company details and e-mail address. We may also request you to provide additional information from time to time if that information will assist us in improving our business and the benefits we offer to people using this Website.

How do we collect personal information from you?

We will ask you directly if we require any personal information from you. Where practicable, we will give you the opportunity to decline to provide any personal information we request.

How will we use the personal information we collect?

We will only use and disclose the personal information we collect for the purposes for which we collect it, or for other directly related purposes. Specific purposes that we use your personal information for:

Access to your information?

You are entitled to have access to the personal information that we have collected about you. Please contact us if you would like a copy of your personal information in our possession.

Will we disclose the personal information you provide to another person?

We will not disclose your personal information to another person or organisation other than for the purposes in this Privacy Policy. We may also share your personal information to our related companies, to assist us in the maintenance, development and conduct of our business.

We will not provide your personal information to another person solely for marketing purposes. We may use the information provided by users of our website ( in an anonymous and composite form so that we can analyse the use of our Web Site, and develop a greater understanding of the users of our website.

If we wish to disclose your personal information other than in the circumstances detailed above, we will use our reasonable endeavours to seek your consent before doing so.

Will your personal information be secure?

We have adopted security procedures in an effort to protect the privacy of your personal information at all times.

What if I am on the Do Not Call Register?

By providing us with your personal information pursuant to our privacy policy you waive any rights that you may have by being on the Do Not Call Register and are taken to consent to us contacting you and to the use of your information as listed in this Privacy Policy. If you do not wish to be contacted, please inform us.

What are the consequences of not providing personal information to us?

We need your personal information so that we can conduct business with you. If we require information from you to either complete a credit application, or to complete an order, or for another reason which is a vital part of the business transaction and such information is not made available to us, the transaction may not be able to proceed.

Opting Out

We understand that you may change your mind about providing us with your personal information. If you do not want us to hold or use your personal information as we have outlined in this Policy please inform us.

Children's Privacy

We believe it is important to provide added protection for children’s personal information. When we collect personal information from children, we ask only for the minimum information necessary.

Collection of information from children

When collecting personal information from children where practicable we will give a notice specifying what information we are requesting, how we will use it, whether it will be shared with a third party, and a contact at our web site for questions. We will utilise the information only for the particular purpose for which it was given to us, or for a directly related purpose.

Obtaining verifiable parental consent

We will take reasonable steps to obtain verifiable parental consent prior to the collection and use of personally identifiable information from children under 16. The method of parental consent verification may vary according to the information, product, service or event in which the child wishes to participate.

Means of obtaining such consent may include, but are not limited to printing and submitting a permission form by mail or fax, or ticking an on-line check box that parental or guardian consent has been obtained.

Parental review

We will allow parents or guardians to review any personal information collected from their children under 16, based on verifying the identity of the consenting parent/guardian. Parents/Guardians may revoke their consent and delete information collected from their children at their discretion.

Questions and Feedback

We welcome your feedback. If you have any comments or questions regarding this privacy and security policy, this website or us generally, please feel free to email or call us on 03 9768 0333.

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